From: sennheiser.ca
To: s
Cc: "Jessica Murray" <death.to.koalas@gmail.com>
S, would you be so kind as to render an assist here?
Thursday, November 7, 2013
Re: Fw: Neue Anfrage aus dem Sennheiser Kontaktcenter vom 2013-11-03 [##SVS-Web-SK]
From: "Jessica Murray" <death.to.koalas@gmail.com>
To: sennheiser.ca
i'm really relieved by how easy it's going to be to fix these.
i have a credit at a music store in ottawa (steve's) that i'm going to try and cash in, but i'm not sure if it's enough to cover it. if that doesn't work, i'll want to order the part (the 069427) directly from you via check or money order. could you put me in contact with s for that? if she can send me the price, i guess i'll attach the check to the service form and send that in....?
jessica
To: sennheiser.ca
i'm really relieved by how easy it's going to be to fix these.
i have a credit at a music store in ottawa (steve's) that i'm going to try and cash in, but i'm not sure if it's enough to cover it. if that doesn't work, i'll want to order the part (the 069427) directly from you via check or money order. could you put me in contact with s for that? if she can send me the price, i guess i'll attach the check to the service form and send that in....?
jessica
Re: Fw: Neue Anfrage aus dem Sennheiser Kontaktcenter vom 2013-11-03 [##SVS-Web-SK]
From: sennheiser.ca
To: Jessica Murray <death.to.koalas@gmail.com>
I'm sorry!
I missed this entire thread.
Let's see what you come up with, in terms of experimentation. We take cheques, so if you decide a parts order is for you, s. on the Parts Desk can give you bottom line. Same deal for repairs, it just lengthens the process somewhat.
We're not huge, so we've never set up a warranty depot chain. In fact, the only one we ever did set up, dropped us because he didn't get enough business! Considering that we have a fairly large product catalogue, I guess that's a good thing!
To: Jessica Murray <death.to.koalas@gmail.com>
I'm sorry!
I missed this entire thread.
Let's see what you come up with, in terms of experimentation. We take cheques, so if you decide a parts order is for you, s. on the Parts Desk can give you bottom line. Same deal for repairs, it just lengthens the process somewhat.
We're not huge, so we've never set up a warranty depot chain. In fact, the only one we ever did set up, dropped us because he didn't get enough business! Considering that we have a fairly large product catalogue, I guess that's a good thing!
The HD 440 II was designed to be user serviceable. This is no longer true with our products, save for the really high end stuff. This is why I mentioned rehabilitation of the old, rather than buying new.
The cable will come out without destroying anything. Wiggle the boot while firmly pulling downward on it. It's been in there a long time, it'll be stubborn. Observe polarity! Letter faces out.
The cable is steel on your model. Big on strength, but tough to solder. If it's not completely trashed, you can put a new plug on. Your call on whether it's worth it.
This model was one of the first to come from the Tullamore factory. They make almost all of Sennheiser's European product nowadays. A few(Uber-expensive) models come from Germany, while the buds and streetwear are out of China.
If your problem is intermittent operation, you can reverse the cable and see if the problem switches sides. If it doesn't, the capsule is trashed, and there's nothing to be done about it. Those parts are long out of production. (One of our techs still uses a pair of these, just to underscore how durable they are)
069427 is the number of the cable, just FYI
if you're not following that, it's excellent news - i just need to replace the fully modular cord.
i remember seeing an audiophile shop down on.....ottawa street. be back in a few minutes, hopefully with good news.
The cable will come out without destroying anything. Wiggle the boot while firmly pulling downward on it. It's been in there a long time, it'll be stubborn. Observe polarity! Letter faces out.
The cable is steel on your model. Big on strength, but tough to solder. If it's not completely trashed, you can put a new plug on. Your call on whether it's worth it.
This model was one of the first to come from the Tullamore factory. They make almost all of Sennheiser's European product nowadays. A few(Uber-expensive) models come from Germany, while the buds and streetwear are out of China.
If your problem is intermittent operation, you can reverse the cable and see if the problem switches sides. If it doesn't, the capsule is trashed, and there's nothing to be done about it. Those parts are long out of production. (One of our techs still uses a pair of these, just to underscore how durable they are)
069427 is the number of the cable, just FYI
if you're not following that, it's excellent news - i just need to replace the fully modular cord.
i remember seeing an audiophile shop down on.....ottawa street. be back in a few minutes, hopefully with good news.
Re: Fw: Neue Anfrage aus dem Sennheiser Kontaktcenter vom 2013-11-03 [##SVS-Web-SK]
From: sennheiser.ca
To: "Jessica Murray" <death.to.koalas@gmail.com>
The HD 440 II was designed to be user serviceable. This is no longer true with our products, save for the really high end stuff. This is why I mentioned rehabilitation of the old, rather than buying new.
The cable will come out without destroying anything. Wiggle the boot while firmly pulling downward on it. It's been in there a long time, it'll be stubborn. Observe polarity! Letter faces out.
The cable is steel on your model. Big on strength, but tough to solder. If it's not completely trashed, you can put a new plug on. Your call on whether it's worth it.
This model was one of the first to come from the Tullamore factory. They make almost all of Sennheiser's European product nowadays. A few(Uber-expensive) models come from Germany, while the buds and streetwear are out of China.
If your problem is intermittent operation, you can reverse the cable and see if the problem switches sides. If it doesn't, the capsule is trashed, and there's nothing to be done about it. Those parts are long out of production. (One of our techs still uses a pair of these, just to underscore how durable they are)
069427 is the number of the cable, just FYI.
To: "Jessica Murray" <death.to.koalas@gmail.com>
The HD 440 II was designed to be user serviceable. This is no longer true with our products, save for the really high end stuff. This is why I mentioned rehabilitation of the old, rather than buying new.
The cable will come out without destroying anything. Wiggle the boot while firmly pulling downward on it. It's been in there a long time, it'll be stubborn. Observe polarity! Letter faces out.
The cable is steel on your model. Big on strength, but tough to solder. If it's not completely trashed, you can put a new plug on. Your call on whether it's worth it.
This model was one of the first to come from the Tullamore factory. They make almost all of Sennheiser's European product nowadays. A few(Uber-expensive) models come from Germany, while the buds and streetwear are out of China.
If your problem is intermittent operation, you can reverse the cable and see if the problem switches sides. If it doesn't, the capsule is trashed, and there's nothing to be done about it. Those parts are long out of production. (One of our techs still uses a pair of these, just to underscore how durable they are)
069427 is the number of the cable, just FYI.
Re: Fw: Neue Anfrage aus dem Sennheiser Kontaktcenter vom 2013-11-03 [##SVS-Web-SK]
From: "Jessica Murray" <death.to.koalas@gmail.com>
To: sennheiser.ca
sorry, one more question.
i'm looking at replacement parts, and it almost looks like the cord clicks into place. well, here's a picture of a replacement part:
you can see what i mean. i'm getting the feeling that i can maybe pull the cord out and then snap a new one in. but i obviously don't want to determine if that's the case or not through experiment.
these are the 440-IIs. there's a big MADE IN IRELAND on the side if that makes a difference. could you determine for me (i understand you may have to forward me to a different department) if the cable is meant to snap in and out that way or if the plastic needs to be broken to recable?
i know it seems like it should be designed to disassemble, almost everything is nowadays, but this model is from the 80s...
jessica
To: sennheiser.ca
sorry, one more question.
i'm looking at replacement parts, and it almost looks like the cord clicks into place. well, here's a picture of a replacement part:
you can see what i mean. i'm getting the feeling that i can maybe pull the cord out and then snap a new one in. but i obviously don't want to determine if that's the case or not through experiment.
these are the 440-IIs. there's a big MADE IN IRELAND on the side if that makes a difference. could you determine for me (i understand you may have to forward me to a different department) if the cable is meant to snap in and out that way or if the plastic needs to be broken to recable?
i know it seems like it should be designed to disassemble, almost everything is nowadays, but this model is from the 80s...
jessica
Re: Fw: Neue Anfrage aus dem Sennheiser Kontaktcenter vom 2013-11-03 [##SVS-Web-SK]
From: "Jessica Murray" <death.to.koalas@gmail.com>
To: sennheiser.ca
on second thought, i've taken a little closer look at the phones and it looks like the cord is connected to the phones as a single piece. of course, it must be soldered into place underneath the plastic, but it doesn't appear like there's a way to replace the cord without breaking the plastic apart and regluing it. there's no screws or anything. i kind of don't want to do that as a first attempt.
i think i can probably get the phones back in working condition by just replacing the plug, which is a quick soldering job that i can do myself.
if that doesn't work, i'll want to send them in to have the plastic taken apart and put back together - i'll recontact sennheiser if that turns out to be necessary.
thanks for your response,
jessica
To: sennheiser.ca
on second thought, i've taken a little closer look at the phones and it looks like the cord is connected to the phones as a single piece. of course, it must be soldered into place underneath the plastic, but it doesn't appear like there's a way to replace the cord without breaking the plastic apart and regluing it. there's no screws or anything. i kind of don't want to do that as a first attempt.
i think i can probably get the phones back in working condition by just replacing the plug, which is a quick soldering job that i can do myself.
if that doesn't work, i'll want to send them in to have the plastic taken apart and put back together - i'll recontact sennheiser if that turns out to be necessary.
thanks for your response,
jessica
actually, i think it's obvious that i should get something similar.
i've got a price estimate coming in from sennheiser but i expect it to be ridiculous.
so, i think what i should do is take the phones down to a store and see if i can find a similar cord. then see if i can find a soldering iron....
i should really probably have a soldering iron.
i've got a price estimate coming in from sennheiser but i expect it to be ridiculous.
so, i think what i should do is take the phones down to a store and see if i can find a similar cord. then see if i can find a soldering iron....
i should really probably have a soldering iron.
Re: Fw: Neue Anfrage aus dem Sennheiser Kontaktcenter vom 2013-11-03 [##SVS-Web-SK]
From: "Jessica Murray" <death.to.koalas@gmail.com>
To: sennheiser.ca
yeah, they seem to have just shorted permanently, and i'd kind of feel better about letting sennheiser fix them then taking them to a random shop.
i found this order form:
http://www.sennheiser.ca/live/download/Sennheiser_Repair_order_form.pdf
....but i don't have a credit card and, despite my previous rhetoric, i do need to watch the price very carefully. they're obviously well past whatever warranty my dad bought in the early 90s. do you have any licensed repair centres in windsor, ontario i could just take them in to and pay out cash for? if not, i'm wondering if you could give me a quick price quote and let me send you a check.
the symptom is that one of the ears is deaf. there's two possible causes, and i'm not sure which one is dominant. one of the ears has been a little loose, solved by jiggling it a bit. also, the base seems to have a short in it, solved by rotating it. it's the second of these that i've been doing more often. either way, there's two shorts in the wire.
if i'm going to do this, i'd prefer to just replace the entire copper wire altogether, from the phones right down to the plug. i don't want to do it twice, kind of thing. how much do you think that would cost?
To: sennheiser.ca
yeah, they seem to have just shorted permanently, and i'd kind of feel better about letting sennheiser fix them then taking them to a random shop.
i found this order form:
http://www.sennheiser.ca/live/download/Sennheiser_Repair_order_form.pdf
....but i don't have a credit card and, despite my previous rhetoric, i do need to watch the price very carefully. they're obviously well past whatever warranty my dad bought in the early 90s. do you have any licensed repair centres in windsor, ontario i could just take them in to and pay out cash for? if not, i'm wondering if you could give me a quick price quote and let me send you a check.
the symptom is that one of the ears is deaf. there's two possible causes, and i'm not sure which one is dominant. one of the ears has been a little loose, solved by jiggling it a bit. also, the base seems to have a short in it, solved by rotating it. it's the second of these that i've been doing more often. either way, there's two shorts in the wire.
if i'm going to do this, i'd prefer to just replace the entire copper wire altogether, from the phones right down to the plug. i don't want to do it twice, kind of thing. how much do you think that would cost?
ok. they're not as bad as i thought - coming from a quality source, and with the noise reduction turned off. they're not replacements for the 440-II's, but given that i'm just running everything through the same filters *anyways* (same source...i'm doing it track-by-track but i haven't deviated from the base algorithm of custom izotope patch + nr), i think i can use them while i'm waiting for them to get fixed. so i shouldn't get slowed down at least.
i'll also say that they died on me once before and came back. i wonder if it's temperature related, even. i'm going to let them sit for a few days and see if they come back.
....and, now to wade through all kinds of audiophile nonsense trying to get a straight answer about how important the wiring is in the sound...
i'll also say that they died on me once before and came back. i wonder if it's temperature related, even. i'm going to let them sit for a few days and see if they come back.
....and, now to wade through all kinds of audiophile nonsense trying to get a straight answer about how important the wiring is in the sound...
i got a response back from sennheiser. they are indeed long out of production, and the response i got basically told me that if i want a similar sound, i'm fucked - they don't make anything remotely like this model anymore, so i'm better off trying to get them fixed than replacing them.
he also explained that if i end up getting new ones, i want to focus on open back models. after doing a little googling, i think he's right - and i think that the fact that most of the headphones i've tried have been closed back might be the biggest sound degradation issue i've been unable to get over. that muffed sound seems to be defined by this difference. but that's going to cost me probably close to $300.
it's imperative, though. i can't do anything without headphones.
the pair i got back in january are just not useful for recording. even at the time, i remember wishing that i would have got a gift certificate or something. they turned out to be ok for the laptop. but they run on a battery that turns on a "noise reduction". batteries in headphones isn't a good idea at all. but, that's secondary to all the processing at the headphone stage. i need headphones with zero processing - clean reproduction. those ones are made for people that want to listen to mp3s on their cell phone, not people that are recording or mastering things.
...and when you turn off the battery they're just glorified ear buds. i'm going to try them though....
he also explained that if i end up getting new ones, i want to focus on open back models. after doing a little googling, i think he's right - and i think that the fact that most of the headphones i've tried have been closed back might be the biggest sound degradation issue i've been unable to get over. that muffed sound seems to be defined by this difference. but that's going to cost me probably close to $300.
it's imperative, though. i can't do anything without headphones.
the pair i got back in january are just not useful for recording. even at the time, i remember wishing that i would have got a gift certificate or something. they turned out to be ok for the laptop. but they run on a battery that turns on a "noise reduction". batteries in headphones isn't a good idea at all. but, that's secondary to all the processing at the headphone stage. i need headphones with zero processing - clean reproduction. those ones are made for people that want to listen to mp3s on their cell phone, not people that are recording or mastering things.
...and when you turn off the battery they're just glorified ear buds. i'm going to try them though....
:(
seem to be gone, and it's an emergency. no headphones = no recording. or, for right now, no remastering. which basically means no reason to continue to exist.
i'm going to try and get them fixed, but if i can't then i may have to sell some gear to get new ones. having one pair of good headphones is more important than having two guitars.
hopefully, i can get them fixed, though. that means plans for a telephone and border clearance are going to have to be put on hold for another month, maybe two.
and that i'm going to have nothing to do but read for the next little bit. ugh.
i don't feel i'm at fault. i left them in a safe space, woke up, and caput.
there's two problems. one of the ear plugs is a little weak, but it hasn't been a problem lately. the larger problem has been at the base, which has been solved by spinning the jack around. it seems like it may be a contact problem inside the base, but i have to admit that i'm not intuitively grasping what may be wrong with it.
seem to be gone, and it's an emergency. no headphones = no recording. or, for right now, no remastering. which basically means no reason to continue to exist.
i'm going to try and get them fixed, but if i can't then i may have to sell some gear to get new ones. having one pair of good headphones is more important than having two guitars.
hopefully, i can get them fixed, though. that means plans for a telephone and border clearance are going to have to be put on hold for another month, maybe two.
and that i'm going to have nothing to do but read for the next little bit. ugh.
i don't feel i'm at fault. i left them in a safe space, woke up, and caput.
there's two problems. one of the ear plugs is a little weak, but it hasn't been a problem lately. the larger problem has been at the base, which has been solved by spinning the jack around. it seems like it may be a contact problem inside the base, but i have to admit that i'm not intuitively grasping what may be wrong with it.
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